Comcast’s heart is apparently within the place that is right nevertheless the execution is irksome.
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ComcastвЂ™s online sites has a poor practice of interrupting invasive pop-up windows to your web browsing. WeвЂ™ve already seen the company inserting advertisements on general general public Wi-Fi hotspots, along with notices about prospective copyright violations. Now it seems some Comcast members whom purchase their very own networking gear are seeing pop-ups asking them to update their cable modems.
One Comcast customer, who went by the pseudonym BB, delivered the offending pop-up to Consumerist. вЂњOur documents indicate that the cable modem, that you presently utilize. may possibly not be in a position to get the complete great things about your Xfinity Web solution,вЂќ the pop-up reads.
BB told the customer advocacy web web site that the pop-ups started after many letters and calls additionally motivating BB to update his modem. The issue from BBвЂ™s viewpoint is the fact that their modem works fine in which he hasnвЂ™t noticed any downgrading inside the rate due to the older gear. BB, an application designer, does lease his modem nвЂ™t from Comcast, but has their gear. Many individuals decide to do that since the modems provided for free or via rent from online sites providers (ISPs) are usually reduced quality.
ConsumeristвЂ™s headline for the tale shows that Comcast is simply thinking about upselling new modems, but that doesnвЂ™t appear likely.
A Comcast agent told PCWorld that these pop-ups along with other notifications are to greatly help clients re re solve performance and security problems. Older routers which are no longer getting safety updates and bug repairs can be a protection risk. The Comcast representative additionally remarked that clients whom lease modems from the business get an identical notification procedure for updating hardware that is outdated.
That appears reasonable sufficient, however when BB called a Comcast agent there was clearly no reference to any technical details regarding why the modem must be changed. Really the only message had been that BB may possibly not be making the most of his current modem to his Internet connection.
The effect on you at home: This appears nearly the same as a instance of overzealousness regarding the section of ComcastвЂ”an infamous trait for the organization. But viewing this as being a campaign that is strategic of to earn much more cash is a stretch. First, alerting clients to equipment that is aging a reasonable tactic for just about any client service-based businessвЂ”although the pop-ups are, as BB stated, вЂњa action too much.вЂќ 2nd, ComcastвЂ™s pop-up notice doesnвЂ™t link to an organization retail ensemble to get an innovative new modem but an Amazon Associates shop. Comcast is definitely making profits from items purchased here, however the big champion for the reason that deal is Amazon, perhaps perhaps not Comcast. And anybody who desires to cut Comcast out of the deal completely can purchase a modem from ComcastвЂ™s suggested set of routers at any electronic devices store.
CanвЂ™t shut them off
The horny silver daddies greatest offense listed here isnвЂ™t the upgrade push, but which you canвЂ™t shut from the pop-ups asking you to definitely get a brand new modem.
In the event that you run into this problem, you may well be in a position to avoid the pop-ups by linking via a protected HTTPS link with every website that supports it. This makes it harder for an ISP to inject products into the internet browsing. The Electronic Frontier FoundationвЂ™s HTTPS every-where browser add-on can automate connecting via HTTPS for you personally.
Having said that, it is positively unpleasant that the pop-ups continually bug you and need a workaround to prevent them. But simply how many times these pop-ups happen is ambiguous. The Comcast agent we talked to said you can find a number that is limited of but couldnвЂ™t verify exactly exactly what the limitation had been. We aspire to hear right right back on that.
Comcast additionally seems reluctant to permit clients to opt-out among these types of notices given that they are a safety problem.
While BB along with other Comcast customers might have no technical explanation to switch modems right now, which should improvement in the coming years. In August, Comcast unveiled intends to make use of the DOCSIS 3.1 cable modem standard which makes 1-gigabit rates possible over current cable sites. But to make the most of those upgraded speeds you will need a unique DOCSIS modem that is 3.1-compatible. Which means another day at your regional electronic devices shop or ComcastвЂ™s Amazon Associates store.
Ian is definitely a separate journalist based in Israel who’s got never met a technology topic he did not like. He mainly covers Windows, PC and video video video gaming equipment, video clip and music services that are streaming internet sites, and browsers. As he’s not within the news he’s focusing on how-to strategies for Computer users, or tuning their eGPU setup.